How to lodge an appeal
If you are unhappy with your result, you can lodge an appeal. This must be done within 14 days on receiving your result and must be submitted in writing on the Appeals form and emailed to the Service Manager at bookings@signtree.co.nz. An appeal cannot be made based on an unexpected result. Appeals need to be based on the grounds below: A candidate may appeal against a result if:
- there was a significant issue in the conduct of the assessment
- there were extenuating or extraordinary circumstances affecting the interview
- the assessment was conducted with a lack of neutrality.
Appeals process
- The request for an appeal will be acknowledged within two business days.
- The initial steps will be to determine whether there are grounds for an appeal. This can include:
a. a review of the interview and rating
b. a conversation with the people involved, including the candidate concerned. - If it is confirmed that there are grounds that lead to assessment disadvantage, and therefore an affected result, an appropriate course of action will be considered and communicated to affected parties. This may include a new interview or rating.
- If no grounds for an appeal can be ascertained the candidate’s original results will stand. An opportunity will be offered for a follow up session to go through the candidate’s results.
- Candidates will be notified of the outcome via email.